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What You Should Know Before Using bd100

Access to bd100 depends on your local law and the eligible regions we currently support — if you are unsure whether use is permitted where you are, check with a local legal adviser before opening an account.

Jurisdiction-dependent accessbKash, Nagad, Rocket policy contextAccount holder rightsPolicy contact availableBangladesh-specific eligibility
bd100 What You Should Know Before Using bd100
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Policy Rights

Your account security and the way we handle your data are not afterthoughts — they are built into how bd100 operates. Here is what that looks like in practice across four areas that matter most to account holders.

Data Handling

Account data — including your bKash, Nagad, and Rocket payment records — is stored securely and is not shared with third parties outside of what is required by applicable law or fraud prevention.

Cookie Policy

We use cookies to keep your session active and to remember account preferences. You can manage cookie settings through your browser at any time without affecting your ability to log in.

Account Security Practices

Login to your bd100 account uses an OTP verification step sent to your registered mobile number. This applies every time you access the account from a new device or browser session.

Data Retention and Removal Requests

We retain account and transaction data for the period required by applicable regulations. To request a review or removal of your stored data, contact support with your account reference and the specific data you want addressed.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If a clause is unclear, or you need to raise a concern about how your account data or wallet transaction records are handled, our support team is the right place to start. You can reach us through live chat, email, or the in-account messaging tool — whichever suits you. We aim to respond to policy-specific queries with a named answer, not a template reply.

Live Chat Open the chat window from any page inside your account. Identify your query as a legal or policy matter and our team will route it to the right person.
Email Support Send your policy question to our support address. Include your account reference so we can pull the correct terms version and transaction context quickly.
In-Account Messaging Log in, go to account settings, and use the message tool. This is the most direct path for questions about your bKash, Nagad, or Rocket payment records.

Common Legal and Policy Questions Answered

These are the questions we hear most often about our terms, account eligibility, and how we manage your data. If your question is not here, contact support directly.

Access and eligibility depend on your local law and the regions we currently support. We do not make legal determinations on your behalf — check your local regulations before opening an account.

Transaction records linked to your bKash, Nagad, or Rocket payments are retained for the period required under applicable regulations, even after account closure. You can request a copy through support.

Contact support with your account reference. We log the terms version accepted at registration and can send you a copy on request, usually within one business day.

You can submit a data removal request through in-account messaging or email. We review each request against our retention obligations and respond with what can and cannot be removed.

Yes. When we update our terms, we notify active account holders through the contact details on file — either by email or through the in-account message tool — before the updated version takes effect.

Raise the issue through live chat or email and mark it as a policy dispute. Our team will review your account record, the terms version you accepted, and the relevant transaction history to respond properly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.